Frequently Asked Questions

Professional-grade storage cases, clinical organisation trays, portable cooling and insulated storage, travel and portable cases, and precision accessories such as compact labelling tools. These are storage, organisation and accessory products — not medicines or prescription products.

Clinics, allied health and medical practices, aged-care providers, professional carers, home healthcare customers and anyone wanting professional-grade organisation products.

Yes. Pep Direct Supplies is an Australian owned online supplier and all prices are listed in Australian dollars including GST.

We ship Australia-wide to all states and territories, including PO boxes and parcel lockers.

Orders placed on a business day are prepared for dispatch on the next business day. You'll get a confirmation email when your parcel leaves us.

Yes. Every order ships with tracked delivery and the tracking number is emailed to you at dispatch.

Each product page lists exactly what's in the box under "What's included". Anything not listed there is sold separately.

Every listing shows the available sizes, slot counts and, where supplied, dimensions. Pick the capacity that matches what you want to store, and contact us if you're unsure.

All major debit and credit cards through our secure checkout.

Unused items in original packaging can be returned within 30 days of delivery. Faulty items are covered under Australian Consumer Law.

Email support@pepdirectsupplies.com.au and our Australian based team will reply on business days.